Due to Galactica being an online entity, trusting that the casino isn't participating in any forms of cheating can be difficult. Thanks to the provably fair system, we can eliminate trust with mathematical proof. We are proud pioneers of provable fairness and guarantee that when playing any of our Galactica Originals you have the latest and most reliable provable fairness implementation protecting you as a player. What this means for you is that you are protected as a player from manipulation and can wager on Galactica with true verifiable peace of mind. For an extensive breakdown on how this technology is protecting you, feel free to visit our Provable Fairness page or head over to the Crypto Gambling Foundation website to learn more about how seed hashes and provable fairness works.

Evolution Gaming offers a convenient live-support chat to assist with any errors or disputes within their provided games. To access the live support option all you need to do is click the headset from the lobby in the top-right corner of your screen, or if you are in a game, open their in-game chat window and then click the headset icon. Explain the issue that has occurred to the live-support agent and they’ll assist you however needed, but in the event that they tell you to contact Stake’s support, ask for the “Case ID” and then supply it to our support staff. They'll help resolve this for you. Pragmatic Play also offers a 24/7 live-support chat for users to ask questions and query if any issues were to arise. To access their live-support, you need to click the headset icon in the top-right of your in-game screen. Or, if you have chat open, click the headset icon to switch to Live-Chat. You cannot access it from the lobby. Explain your issue to them, including any relevant information such as what has happened and allow adequate time for them to respond. They'll help resolve this for you. If you experience a technical fault with any of the other providers on our platform, please record down the time, game, currency pair and if possible the bet ID and immediately initiate a conversation with our Live Support staff, or email us at info@galactica.gg and we will resolve any issues.

If a game freezes or kicks you out while the game is in play, your wagered currency and game is completely safe. If you are playing a single player game such as a slot or table game, simply reload the game and it should resume where it left off. If your game has been rewinded or shows that it hasn't started yet, your payout outcome won't have changed due to its unique seed ID being assigned at time of wager. If you are in a multiplayer game, your funds may be lost but rest assured, our support team will fix any issues that arise and reimburse players who have unfairly lost currency. You may contact our 24/7 support team here who will help you fix any issues that you may have.

Multiplayer games are exclusive to Galactica and add an exciting social element to traditional casino gameplay, enabling players to interact and compete with others in real-time. These games also have increased payouts compared to their single player counterparts. These games include Galactica Original titles and multiplayer slots from third party providers. There are two primary types of multiplayer games offered on the Galactica platform: Player vs House (PvH) Player vs Player (PvP) Player vs House (PvH): In PvH multiplayer games, players can team up to compete against the house. Certain Galactica Original titles and all multiplayer slots from third party providers are included in this category. The difference between multiplayer PvH titles and games where multiple players can wager at once (i.e. asteroids, crash, or slide) is that the players in multiplayer games directly affect the outcome and payouts of these games. PvH multiplayer games offer a dynamic gaming experience where players can enjoy the thrill of competing against the house while also engaging with other players in chat features or leaderboards. These games provide an excellent opportunity for individuals seeking a social gambling environment while still playing against the house's odds. While Galactica will pair you up with other players if you choose to wager solo, game payouts increase exponentially for players in a party. Player vs Player (PvP): PvP multiplayer games, on the other hand, allow players to directly compete against each other, creating a more interactive and competitive atmosphere. In PvP games, Galactica acts as a facilitator, providing the platform and ensuring fair gameplay, while the players compete against one another. Certain Galactica Original titles and certain multiplayer slots from third party providers are included in this category. PvP games offer a unique gambling experience, allowing players to showcase their skills, strategies, and luck against opponents. These games often incorporate features like chat functionalities, player rankings, and tournaments, fostering a vibrant community and encouraging friendly competition among players. Whether you prefer the traditional PvH multiplayer games against the house or the dynamic PvP multiplayer games pitting your skills against other players, both options provide an immersive and enjoyable experience within a crypto casino. The choice ultimately depends on your personal preferences and the level of social interaction and competition you seek while gambling online.

Persons located in or reside in Afghanistan, Australia, Belarus, Belgium, Côte d'Ivoire, Cuba, Curaçao, Czech Republic, Democratic Republic of the Congo, Denmark, France, Germany, Greece, Iran, Iraq, Italy, Liberia, Libya, Lithuania, Netherlands, North Korea, Ontario, Portugal, Serbia, Slovakia, South Sudan, Spain, Sudan, Syria, Switzerland, United Kingdom, United States, Zimbabwe (the "Prohibited Jurisdictions") are not permitted make use of the Service. For the avoidance of doubt, the foregoing restrictions on engaging in real-money play from Prohibited Jurisdictions applies equally to residents and citizens of other nations while located in a Prohibited Jurisdiction. Any attempt to circumvent the restrictions on play by any persons located in a Prohibited Jurisdiction or Restricted Jurisdiction, is a breach of this Agreement. An attempt at circumvention includes, but is not limited to, manipulating the information used by Galactica to identify your location and providing Galactica with false or misleading information regarding your location or place of residence. The attempt to manipulate your real location through the use of VPN, proxy, or similar services or through the provision of incorrect or misleading information about your place of residence, with the intent to circumvent geo-blocking or jurisdiction restrictions, constitutes a breach of Clause 5 of this Terms of Service. Galactica is excited to announce the development of a United States supported platform that will be available in the near future.

Galactica has a welcome offer system for new users and a referral system for content creators / influencers! You can locate this feature under Account > Settings > Offers. To use a referral code when signing up, you will need to enter your affiliate referral code within the first 24h upon account creation. Clicking a referral link will fill in your referral code box during the sign up stage. Players who sign up using a referral code will receive a free crypto boost in the currency of their choice ranging from $1 - $1,000. It will also help earn currency for the user whose code they entered. Referral codes may only be used once, and the currency gained from a referral code may not be tipped to another player, only wagered or withdrawn. You can find your personal referral code to start earning a percentage of player deposits via Account > Settings > Offers and will earn a percentage of the deposits of players who used your referral code or link. The amount you earn can be viewed on this page and is relative to the number of players who used your code to sign up and their deposit size. Your account must be atleast level 5 in order to participate in Galactica's referral program. Please note that in case your account is older than 24h, you will no longer be able to manually enter the code. Evidence of referral code abuse by use of multiple accounts or other means will result in an account ban.

Among many of our bonuses, we offer Weekly bonuses (boosts) every Friday. These are posted once a week in your boost section and available to all players level 2 and higher. Weekly bonus is calculated by your weekly wager and level, therefore the more you have wagered in the last 7 days, the bigger your bonus will be. Consecutively collecting your weekly bonus each week will increase your weekly bonus! Weekly bonuses are paid out in the crypto of a players choice and deposited into their wallet. The weekly bonus can be wagered, withdrawn, or tipped instantaneously. The maximum amount for a weekly bonus is $10,000.

As one of the many ways to reward the most active users, Galactica has prepared for you some bonus drops which are posted to our Instagram and Twitter at random times! Once you see a new bonus drop code posted, you may enter it via Account > Settings > Offers. Social drops only last for a limited time and have a limited number of redemptions. Please note that players must be at level 2 or higher in order to redeem social bonus codes.

In-Game bonuses are bonuses given out to users who are quick enough to catch them. Players level 2 and above may notice the Galactica logo blinking purple, meaning a bonus has been triggered. Clicking the logo before it stops blinking will award the player with a boost to their bankroll in the form of a cryptocurrency of their choice. In-Game bonuses are completely random and only occur when a player is actively wagering currency. In-Game bonuses range from $5 to $10,000 in the form of crypto. This currency is immediately available to be wagered, withdrawn, or tipped to another player! Good luck!

Upon verifying their account, players can deposit currency to start playing on Galactica. Players can deposit crypto or use a debit/credit card to fund their account. Galactica currently accepts crypto deposits of Bitcoin, Ethereum, Litecoin, Tether, Ripple, DogeCoin, Tron, and BinanceCoin. Players have their own unique wallet address for every cryptocurrency that is tied to their account. Crypto balances can change up to once per minute to reflect the current price of the currency they are playing with. All crypto price data is gathered from Coinbase. Almost all major credit cards are also accepted.

Players can withdraw any amount of currency from their account at any time. Crypto transactions require users to be withdrawing an amount equal to or greater than $5.00 and will have a small amount (usually between $0.15 - $0.50) taken from their withdraw amount to cover gas fees. Players are urged to enable 2FA to protect their account from fraudulent withdraw attempts. Players who deposited currency with a debit/credit card can set their bank account or use a card as a payout method for withdrawing their funds. Bank payouts require users to be withdrawing an amount equal to or greater than $5.00 and there are no fees for withdrawing to a bank or card. If a player doesn't wish to use their bank account as a payout method, they may exchange the FIAT currency on their account for a cryptocurrency of their choice and have it sent to their wallet. Converting FIAT currency to crypto has no transfer fees.

Galactica allows players to send currency to friends and other accounts instantaneously through the tipping feature. Players can access the tipping feature through the wallet pop-up window. Tipped currency appears in the receiving players balance where they are able to wager, withdraw, or re-tip said currency to another account. There is no limit to how much a player can tip, so players are urged to enable 2FA on their account to protect themselves from fraudulent tipping attempts. Tipping is irreversible if improperly executed such as sending currency to the wrong user. Players who are receiving unwarranted tips may disable tips via account > settings > transactions > tipping.

Players who wish to play with crypto but don't have any to deposit may use their debit/credit card to purchase some via our Moonpay, our official cryptocurrency provider! Players can access this feature via the 'Buy Crypto' tab via the wallet tab where they are taken to Moonpay. Your Galactica wallet will be pasted automatically into Moonpay when you're redirected. Please note that using Moonpay submits you to Moonpay's Terms of Use. We are currently developing a system to allow players to purchase crypto directly from Galactica. This will have zero fees and allow the currency to deposit into the player's account instantly. Expect this to arrive towards the end of 2023!

There are a few reasons why your withdrawal didn't reach your wallet and the most common one is an unconfirmed transaction. Every transaction has to be confirmed before it is credited to a destination address. The number of confirmations needed depends from wallet to wallet. Some wallets require only 2 confirmation, while some other wallets require 3+ confirmations. Another important reason that you didn't receive your funds is that your withdrawal is "stuck" on our site. Your withdrawal can be stuck if the amount withdrawn is quite large and it needs to be manually processed by our administrators. This is for the protection of your funds and will be credited to your account upon being confirmed as legitimate by our administrators. You may be unable to immediately withdraw funds without wagering at least once in order to prevent coin mixing. More information about coin mixing and money laundering can be found via the coin mixing FAQ.

Parlays are a series of straight bet wagers grouped together in order to create bigger payouts. Each bet on the parlay must win bet in in order for the parlay to cash in. Players can add up to 30 bets onto your parlay slip. If one of those picks results in a push/void, don’t worry. Parlay bets don’t lose on a push. That specific pick is just removed from the parlay bet and the potential parlay payout drops accordingly. A parlay loss will be altered if there is a future game alteration that changes that outcome of the parlay, such as a boxing win being changed to a loss, and currency will be paid out accordingly. If you win a parlay, you won't lose your winnings even if there is a future alteration that changes the outcome of your parlay. Once your parlay cashes the currency you earn will never be revoked.

The cashout feature offers a customer the opportunity to take a return on a bet placed before the bet has reached its conclusion. It is available on selected events and markets both Pre-Match and Live for Singles and Multi bets. If you choose to cashout (if available) you simply need to click on the cashout button next to your bet in the ‘My Bets’ section of the site. The cashout amount will then be credited to your account. Please note that the final result will then have no impact on the outcome of your bet.

If you see that your bet was marked as "Void", it means that your bet amount has been returned to your balance. If you have a multi-bet where one of them is voided, then it simply means that odds for that one are counted as 1x. Odds on the bet slip won't be updated, but the payout will be shown correctly. There are a few reasons for why a bet can become voided, all of which can be found in our Sportsbook Page.

We have support agents live 24/7 to help with any issues that may arise. Click here to chat live with an agent or send an email to support@galactica.gg and we will resolve any problem you have. Galactica will typically resolve any support issues within 60 minutes, but some issues can take up to 24 hours to be fixed.

If you believe that there is a discrepancy in your balance, please contact support and we will be happy to make it right. Please be sure to double check your transaction history via the transactions page before contacting support. Players who wager using cryptocurrencies will experience balance changes to reflect the current prices of their crypto.