Due to Galactica being an online entity, trusting that the casino isn't participating in any forms of cheating can be difficult. Thanks to the provably fair system, we can eliminate trust with mathematical proof.

We are proud pioneers of provable fairness and guarantee that when playing any of our Galactica Originals you have the latest and most reliable provable fairness implementation protecting you as a player. What this means for you is that you are protected as a player from manipulation and can wager on Galactica with true verifiable peace of mind.

For an extensive breakdown on how this technology is protecting you, feel free to visit our Provable Fairness page or head over to the Crypto Gambling Foundation website to learn more about how seed hashes and provable fairness works.

Evolution Gaming offers a convenient live-support chat to assist with any errors or disputes within their provided games.

To access the live support option all you need to do is click the headset from the lobby in the top-right corner of your screen, or if you are in a game, open their in-game chat window and then click the headset icon.

Explain the issue that has occurred to the live-support agent and they’ll assist you however needed, but in the event that they tell you to contact Stake’s support, ask for the “Case ID” and then supply it to our support staff. They'll help resolve this for you.

Pragmatic Play also offers a 24/7 live-support chat for users to ask questions and query if any issues were to arise.

To access their live-support, you need to click the headset icon in the top-right of your in-game screen. Or, if you have chat open, click the headset icon to switch to Live-Chat. You cannot access it from the lobby. Explain your issue to them, including any relevant information such as what has happened and allow adequate time for them to respond. They'll help resolve this for you.

If you experience a technical fault with any of the other providers on our platform, please record down the time, game, currency pair and if possible the bet ID and immediately initiate a conversation with our Live Support staff, or email us at info@galactica.gg and we will resolve any issues.

If a game freezes or kicks you out while the game is in play, your wagered currency and game is completely safe.

If you are playing a single player game such as a slot or table game, simply reload the game and it should resume where it left off. If your game has been rewinded or shows that it hasn't started yet, your payout outcome won't have changed due to its unique seed ID being assigned at time of wager.

If you are in a multiplayer game, your funds may be lost but rest assured, our support team will fix any issues that arise and reimburse players who have unfairly lost currency. You may contact our 24/7 support team here who will help you fix any issues that you may have.

Multiplayer games are exclusive to Galactica and add an exciting social element to traditional casino gameplay, enabling players to interact and compete with others in real-time. These games also have increased payouts compared to their single player counterparts. These games include Galactica Original titles and multiplayer slots from third party providers. There are two primary types of multiplayer games offered on the Galactica platform:

Player vs House (PvH)

Player vs Player (PvP)

Player vs House (PvH):

In PvH multiplayer games, players can team up to compete against the house. Certain Galactica Original titles and all multiplayer slots from third party providers are included in this category. The difference between multiplayer PvH titles and games where multiple players can wager at once (i.e. asteroids, crash, or slide) is that the players in multiplayer games directly affect the outcome and payouts of these games. PvH multiplayer games offer a dynamic gaming experience where players can enjoy the thrill of competing against the house while also engaging with other players in chat features or leaderboards. These games provide an excellent opportunity for individuals seeking a social gambling environment while still playing against the house's odds. While Galactica will pair you up with other players if you choose to wager solo, game payouts increase exponentially for players in a party.

Player vs Player (PvP):

PvP multiplayer games, on the other hand, allow players to directly compete against each other, creating a more interactive and competitive atmosphere. In PvP games, Galactica acts as a facilitator, providing the platform and ensuring fair gameplay, while the players compete against one another. Certain Galactica Original titles and certain multiplayer slots from third party providers are included in this category. PvP games offer a unique gambling experience, allowing players to showcase their skills, strategies, and luck against opponents. These games often incorporate features like chat functionalities, player rankings, and tournaments, fostering a vibrant community and encouraging friendly competition among players.

Whether you prefer the traditional PvH multiplayer games against the house or the dynamic PvP multiplayer games pitting your skills against other players, both options provide an immersive and enjoyable experience within a crypto casino. The choice ultimately depends on your personal preferences and the level of social interaction and competition you seek while gambling online.

Persons located in or reside in Afghanistan, Australia, Belarus, Belgium, Côte d'Ivoire, Cuba, Curaçao, Czech Republic, Democratic Republic of the Congo, Denmark, France, Germany, Greece, Iran, Iraq, Italy, Liberia, Libya, Lithuania, Netherlands, North Korea, Ontario, Portugal, Serbia, Slovakia, South Sudan, Spain, Sudan, Syria, Switzerland, United Kingdom, United States, Zimbabwe (the "Prohibited Jurisdictions") are not permitted make use of the Service.

For the avoidance of doubt, the foregoing restrictions on engaging in real-money play from Prohibited Jurisdictions applies equally to residents and citizens of other nations while located in a Prohibited Jurisdiction. Any attempt to circumvent the restrictions on play by any persons located in a Prohibited Jurisdiction or Restricted Jurisdiction, is a breach of this Agreement. An attempt at circumvention includes, but is not limited to, manipulating the information used by Galactica to identify your location and providing Galactica with false or misleading information regarding your location or place of residence.

The attempt to manipulate your real location through the use of VPN, proxy, or similar services or through the provision of incorrect or misleading information about your place of residence, with the intent to circumvent geo-blocking or jurisdiction restrictions, constitutes a breach of Clause 5 of this Terms of Service.

Galactica is excited to announce the development of a United States supported platform that will be available in the near future.